Currently, it takes some time to respond to comments because I have some other things I have to prioritize.

Wednesday, September 29, 2010

Email from Yahoo News

I understand your posted comments are not appearing on Yahoo! News
comments section. I apologize for the inconvenience this may have caused
you and will be glad to assist you with this.

If you're not seeing a comment you or someone else posted, it could be
because enough readers on the site have voted Thumbs Down on the
comment. If enough readers vote Thumbs Down on a comment, it is
automatically hidden in order to make more room for other comments.

You can change how the comments are sorted to see the newest comments
first. Each news article displays 10 comments per page. Keep in mind
that if a lot of readers are commenting on a story you may have to view
several pages of comments in order to find yours.

How to change the comment sort order to show the oldest comments:

1. Click the "Show" pull-down menu located at the right of the Comments

2. Select "Oldest First." You'll see the oldest comments for that
specific article at the top of the Comments section.

3. To see additional pages of older comments, click the "Next" tab until
you find the comment you're looking for.

Note: Other sorting options available in the Show pull-down menu
include: Newest First, Highest Rated, and Most Replied.

If you are still unable to find the comments you made in Yahoo! News you
can use Yahoo! Pulse to view and manage them. Yahoo! News doesn't offer
a comment search feature for locating your comments, so your best option
is using Yahoo! Pulse. I've passed your suggestion for a comment search
feature on to the Yahoo! News Product Team and they will put it under
consideration for a future release.

Furthermore, I would also recommend that you clear your browser's cache
and cookies. We've found that clearing your cache and cookies resolves a
lot of browser-related issues. To do so, please follow the instructions
below for your specific browser:

Internet Explorer 8:

1. Choose "Internet Options" from IE's Tools menu.

2. Click on "Delete" under "Browsing History."

3. Place a check in the "Temporary Internet Files", "Cookies" and
"History" checkboxes.

4. Click the OK button at the bottom of the Internet Options window.

5. Close and re-start your browser.

If you've tried this recommendation and you continue to experience
issues, please reply to this email, and let me know so I can continue to
troubleshoot the problem. We appreciate your reporting this to us. Your
input helps us to identify ways to constantly maintain and improve our

Your satisfaction is very important to us, and we truly appreciate your
patronage of Yahoo! News.

Thank you again for contacting Yahoo! News.

No comments:

Post a Comment